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Frequently Asked Questions (FAQ)

General questions
Do you take insurance?

CleanSlate accepts Medicaid, Medicare and most commercial insurance. If you are unsure if we accept yours, please feel free to use our chat function to confirm. 

Are you open/accepting patients?

CleanSlate is open per our hours of operation listed on each center page (see LOCATIONS at top of page). We are considered an essential service during COVID-19 and are accepting in-office patients with CDC safety precautions in place. All patients and staff must wear masks and respect social distancing as possible. We also have telehealth appointments available where applicable.

Where can I find center hours/days open/contact information?

Please click on our locations link to find your local center which lists all days open, hours and contact info.

I am a patient and need a call back

Please call your local center. If you cannot get through in a timely fashion, please feel free to click on chat and we will answer your questions as quickly as possible. 

I need to know…
I have a COVID-19 related question

We have tried to answer all COVID-19 questions on our COVID-19 page but if you cannot find an answer there, please do not hesitate to reach out to us via chat or call your local center directly. We are here to help you feel safe.

How do I set up my Telehealth (Zoom) appointment?

To schedule a Telehealth appointment, please call your local center or live chat with us.

Are you a student, researcher or industry professional needing information?

Please feel free to live chat with us. We will send your question to the appropriate CleanSlate teammate.

Media Inquiries

Please direct all media inquiries to

The CleanSlate Approach
I am a patient, family member or friend

We are so glad you asked. Please click on the TREATMENT section at the top of this page. If you have more questions or are ready to schedule an appointment, please chat with us now. We are here to help.

I am a provider

Thank you for reaching out. Please see our Provider Page for more information. We are also available via chat and happy to answer any of your questions.