CleanSlate Telehealth: Getting Started with Zoom

To get ready for your telehealth appointment with CleanSlate, please follow the steps below to download Zoom and prepare your device. We’ve included easy, step‐by‐step guides for both Android and iOS users.

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Step 1: Download Zoom

  • iOS (iPhone, iPad): Download the free Zoom Cloud Meetings app from the App Store.
  • Android (smartphones, tablets): Download the free Zoom Cloud Meetings app from the Google Play Store. 

Step 2: Answer Your Center’s Call

Your CleanSlate center will call you shortly before your scheduled appointment to provide a Meeting ID. This number is required to join your Zoom session. 

Important: Be sure to answer calls from blocked or restricted numbers. Your center may be calling from such a number. If needed, adjust your phone settings to allow these calls. 

Step 3: Join Your Zoom Meeting 

  1. Open the Zoom app on your device.
  2. Select one of the available options to Join a Meeting:
    • Tap “Join a Meeting” (no sign-in required), or
    • Sign in with your Zoom account, then tap Join, or
    • Click the link provided by your center (if applicable).
  3. Enter the Meeting ID you received from your center.
  4. If prompted, enter your name as you’d like it to appear to your provider.
  5. Choose whether to connect with audio and/or video, then tap Join Meeting. 

Step 4: Wait in the Virtual Waiting Room

Once you join, you’ll be placed in a virtual waiting room. Please stay there until your provider is ready to begin the appointment. 

Tips for a Smooth Experience

  • Connect to a reliable Wi‐Fi network to avoid cellular charges and ensure a stable video connection.
  • If you need free or low‐cost internet options, consider checking services from Xfinity, Comcast, AT&T, or Spectrum.
  • If you have questions or need help, call 833‐505‐HOPE to speak with a CleanSlate representative.