Call center staff

CleanSlate’s patient support agents take calls and chats from current and future patients, concerned family members, community partners and referring physicians. Our knowledgeable and highly trained team members are skilled at providing help in a variety of situations. Read more about our Patient Support Center.

While no two calls or chats are the same, some questions tend to come up more often than others. Here are some frequently asked questions received by our support team.

When can I be seen?

We understand sometimes our patients are in dire need of medication and counseling and work to get an appointment as quickly as possible to accommodate their needs. Appointment availability varies depending on center location. If you would like to set up an appointment, please call us and we can work with you to understand your specific situation. We will work to get you in as quickly as we can.

How often do I need to be seen?

Every patient’s recovery journey is different. In your initial appointment, you’ll work with your provider to develop a plan that makes sense for where you are in your journey. Some CleanSlate patients come in multiple times per week while others go longer between visits. It depends entirely on the person and their situation.

Do I have to come in “clean” and in withdrawal?

If you are ready to seek recovery with CleanSlate, come as you are. We will meet you wherever you are on your journey. Our program is based on a philosophy of no judgement. Our providers will work to help you find the right treatment path to meet your goals.

 Can I still be seen if I am running late?

We understand that sometimes unexpected things happen. If you are running late for your appointment, please call and let us know. Every effort will be made to see you when you arrive. Please keep in mind there are usually other people waiting for appointments and it can be hard to adjust schedules if you are extremely late. If we are unable to see you for that reason, we will work to reschedule your appointment as quickly as possible.

Can I speak with someone at my local center?

Yes! Often the centers are assisting patients in the office or over the phone. This may be the case if you reach our Patient Support Center. Patient support agents provide additional support to local centers and can assist with most concerns. If you can’t reach your local center, the Patient Support Center can answer your questions or leave a message for your center so they can call you back.

The Patient Support center is open during extended hours:

Monday, Tuesday, Thursday, 7 a.m.- 8 p.m. EST
Wednesday, 7 a.m. -11 p.m. EST
Friday 7 a.m. -5 p.m. EST
Saturday 8 a.m.- 12 p.m. EST

As always, if you have a question or need help setting up an appointment, call 833-505-HOPE or chat with us on our website. We’re here to help.

Stephanie Steiner

Stephanie Steiner is the Director of Customer Service for CleanSlate, a leading national medical group that provides office-based outpatient medication treatment for the chronic disease of addiction, primarily alcohol and opioid use disorders.