Thank you to Ashlee Samp, Certified Medical Assistant in Alexandria, IN for sharing this week’s employee spotlight on Susan Poole, Medical Assistant in Alexandria.  Susan embodies Warrior Spirit and demonstrates how even the smallest gestures can make a big impact on our patients and their families.  Thank you, Susan, for all that you do!

Susan Poole Ballong 3.12.2020“Susan Poole often brings cheer and sunshine to the little ones who come in the office by making them balloons. 

This has been going on for a few years in the (Anderson) office and children know to ask and that there is a surprise new color or shape each week.  This act of service brings cheer to the little ones and big people too. This small act of kindness makes a lasting impression on our patients.

Susan is appreciated here and vital to the mission of this organization.  Daily, she pours her kindness, compassion and consideration out to our patients.” – Center Manager, Rachael Stonewall, Anderson, IN.

Susan started this tradition at the Anderson office, and since transferring to the Alexandria office has continued spreading cheer and a little bit of sunshine to the children coming into the center.

Thank you for all that you, do Susan! You exemplify the Warrior Spirit!


Pictured above: Susan Poole, MA. 

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Juliana Dalessandro

Juliana Dalessandro is the Manager of Organizational Culture & Engagement for CleanSlate, a leading national medical group that provides office-based outpatient medication treatment for the chronic disease of addiction, primarily alcohol and opioid use disorders.