Updated Helpdesk Ticketing Process Launches in December
Nov 15, 2019
As CleanSlate grows rapidly, so too does the technical footprint. With more PCs, printers, phones, and more people using technology to get their work done ? there?s more requests for help when issues arise.
One process that is critical to improving the support feedback loop, is having support requests with complete information. Without complete information, significant time is lost between the requestor and the technician via emails or voice mails.
Therefore, starting Monday, December 2, email will no longer be a tool used to submit Helpdesk requests.
We ask that people complete the appropriate forms to submit a Helpdesk ticket at https://cleanslatecenters.zendesk.com/hc/en-us. Make sure to select the Ares or Lab button IF applicable. If you do not have access to the internet at the time you need Helpdesk assistance, you can still leave a message at 413-387-4357 (HELP) as a backup resource.
Thank you for helping us, help you!