For the past few weeks, we’ve been reminding you about a new IT Helpdesk process that will help our team address technical issues efficiently and effectively. The new process for submitting IT Helpdesk requests officially launched Monday, December 2, allowing us to receive request with more complete information. 

Does-Your-IT-Helpdesk-Help-990x516Email is no longer a tool used to submit Helpdesk requests

We ask that colleagues now complete the appropriate forms to submit a Helpdesk ticket at

Make sure to select the Ares or Lab button IF applicable. If you do not have access to the internet at the time you need Helpdesk assistance, you can still leave a message at 413-387-4357 (HELP) as a backup resource. 

Thank you for helping us, help you! 


Paul Chabot

Paul Chabot is Chief Information Officer of CleanSlate, a leading national medical group that provides office-based outpatient medication treatment for the chronic disease of addiction, primarily alcohol and opioid use disorders.