AdobeStock_171500112Umbrellas were needed in the Holyoke center after spot bonuses rained down on four of its extra-special Warriors. 

Here’s a closer look at this delightful weather pattern:
 Margaret Skala, Patient Support Agent 


We appreciate all your hard work and dedication for our patients. It is a pleasure to listen to you interact with our patients daily. You take the extra step to make the conversation personable and comfortable during each call.
 Ruth AveryPatient Support Agent
Ruth has been a big help in picking up extra hours in the call center to make sure our patients’ calls get answered. She has been juggling working in the call center full time and helping with the SCA process. Ruth is very knowledgeable in the insurance plans of new markets and is passionate in teaching others what she knows.
Jazlyn PaganPatient Support Agent

Jazzy is very passionate in making sure our patients get taken care of when they call the call center. She has been very flexible when we need her to stay late or come in early. She has been a big help and resource when employees have questions about different insurance plans. Thank you for being a great team player!

Shelley EadyPatient Support Agent
Shelley has stepped up and helped out in our centralized MA Prior Auth department, while fielding calls in the call center. She has gone above and beyond to make sure our MA patients do not have any issues picking up their prescription at the pharmacy. Great job!!

If you would like to nominate a warrior for an award or have any questions about the process, please contact Arlene Rivie at 


Also read:

CleanSlate’s Code Of Conduct Is Our Cultural True North

Everything You Need To Know About Your Health FSA Plan

Warrior Tip For Managers: Form Finder


Do you have a Warriors for Hope anecdote or information to share on our blog? Email Shanna Belott at

Stephanie Steiner

Stephanie Steiner is the Director of Customer Service for CleanSlate, a leading national medical group that provides office-based outpatient medication treatment for the chronic disease of addiction, primarily alcohol and opioid use disorders.